0117 973 8866

info@yourabode.co.uk

"Thanks and well done- three cheers for Abode!" (Emma Coates, Landlord)

"I think they are one of the best agencies in Bristol. Nothing is too much trouble and their advice and work ethic are second to none." (Patricia, Landlord)

"Thanks for doing such a great job, we will definitely recommend you whenever the opportunity arises." (Clare Chivers, Landlord)

"Their service has been impeccable through the 6 years and have been very supportive. I couldn’t recommend them more highly." (Tori Rodgers, Landlord) 

"Have rented with Abode for 2 years now and they have always been very professional and efficient." (Charlotte, Tenant) 

"Rented with abode for a year and they always replied to emails quickly and were helpful whenever we needed it!" (Ellie, Tenant)

"Abode have let my properties for a number of years now and I have always found their service consistent, efficient and helpful." (Sarah Woodhouse, Landlord) 

 "I have always found Abode to be intuitive, professional and reliable. I would recommend using Abode to any landlord." (Mark Easton, Landlord)

"Since Abode opened in 2001 I have trusted them implicitly with letting my properties. The rents are always on time and no void periods." (Chez Wardzala, Landlord)

"Fantastic service, fantastic at finding us a property and outstandingly supportive in helping us secure it." (Teasel Howell, Tenant)

"You are the best property managers we've ever met - thank you!" (May Kay, Tenant) 

Privacy Policy and Other Policies

Privacy and Other Policies 

1. Privacy Policy 

2. Cookie Policy

3. Anti Money Laundering 

4. Record Rentention

5. Complaints Procedure

6. COVID-19 Policy

Privacy Policy

Abode Property Management Ltd may collect, store and otherwise process the following information about you:

  • Your name and contact details including email address, telephone number, and postal address
  • Your date of birth and gender and nationality
  • Your financial information, such as bank details or debit card details, where this is done, it is kept in a secure and limited way
  • Details of your qualifications or employment
  • Any other information you choose to send us

The EU General Data Protection Regulation (“GDPR”) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.

We will only process these special categories data if there is a valid reason for doing so and where the GDPR allows us to do so.

Information from our webservers’ log, such as Google Analytics

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services. In addition, Our Site uses analytics services provided by Google, which also use Cookies.

Data collected by Google Analytics is stored directly within the Analytics platform and anonymised. Our Analytics account can only be accessed by select members of Our Team and the login details for this are stored within an encrypted platform. For more details, please refer to Our Cookie Policy

Personal information of others

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and processing of that personal information in accordance with the terms of this privacy policy

How will we use this information?

Your personal information, however provided to us, will be used for the purposes specified in this Notice. In particular we may use your personal information:

  1. to allow you to request viewings or further information via our website
  2. to provide you with a more personalised experience for example by making property suggestions
  3. to answer your questions/requests and communicate with you in general
  4. to manage relationships with our partners and service providers (for example StuRents, Housing Hand, utility companies)
  5. to verify your identity and make credit or reference checks where required
  6. to analyse and improve our work, services, products or information (including our website), or for our internal records
  7. to audit and/or administer our accounts
  8. to satisfy legal obligations which are binding on us, for example in relation to regulatory, government and/or law enforcement bodies with whom we may work

Will we share your personal information?

Abode Property Management Ltd commits to keeping your personal information confidential and safe:

  • We won’t sell your data to any third party
  • Other than when required by law or as set out in the Privacy Policy, Abode Property Management Ltd will not disclose, rent or sell the Personal Information to any third party that is not required to fulfil the services requested, without your permission.
  • We may disclose your personal information to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
  • Employees, landlords and contractors/engineers may be given access to any personal information which we collect but their use shall by limited to performance of their duties in relation to the services provided by Abode Property Management Ltd. We will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Information. Those who have access to your personal information are required to keep that information confidential and are not permitted to use it for any purpose other than for the products or services offered by Abode Property Management Ltd
  • Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access.

How long will we keep your information?

In general, unless it is still required in connection with the purpose(s) for which it was originally collected, we remove your personal information from our records 5 years after the date it was collected and we will only keep your information for as long as it is relevant and useful for that purpose.

Access to your information

You can update your personal information by contacting us via email or telephone and we will update your records on our data management systems – please let us know if the personal information we hold about you needs to be correct or updated.

If you would like to know what personal information we hold about you, you may make a request for copies of this information. You should be aware we will need to see proof of identity before processing any such request and may charge an administration fee to cover our costs in providing you with this information.

We rely on your consent to use your personal information, you have the right to withdraw consent at any time. If requested we will make all reasonable efforts to supply, correct or delete the information about you.

Changes to this policy

We may update this privacy policy from time to time. Any changes we make to our policy in the future will be posted on this page and we will notify you of any significant changes by contacting you directly where reasonably possible for us to do so.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Other Policies

Anti-Money Laundering

  • All transactions (should they need to be reversed) will ONLY be returned to the original tender,
  • All Landlord payments/annual income statements are stored on a secure database,
  • Annual rent statements and summaries are sent to the HMRC when requested,
  • If a member of staff has reasonable grounds to suspect money laundering activities or proceeds of crime, or is simply suspicious, the matter is reported in house to Steven Harris (Managing Director.) Any suspicious circumstances are investigated in detail.  

Examples of suspicious behaviour

  • Reluctance to provide details of their identity
  • Customer is trying to use intermediaries to hide their identity or involvement
  • There appears to be no genuine reason for the customer using the business’s services
  • Money is paid by a third party who does not appear to be connected with the customer
  • The customer requests payment to a third party who has no apparent connection with the customer
  • A cash transaction is unusually large and the customer will not disclose the source of funds.
  • A transaction is carried out for less than market value with an unconnected person

Client Identification

For customers defined as Corporate Customers, Listed Companies, Private Companies or Public Authorities, (presenting lower risk for money laundering activities and terrorist activity due to their regulated activities) we must obtain relevant information. e.g. company registration number, registered address and evidence that the individuals have the authority to act for the company – a search at Companies House will reveal details of directors and company secretary.

Private Customers, customer’s identity is done by documents that are based on a government issued document with the customer’s full name and photo with either the customer’s date of birth or residential address such as:

Tenants provided documentation & information from reliable and independent sources for verification checking.

  1. Valid passport
  2. Valid photocard driving licence and full Birth Certificate.
  3. National identity card

Abode property management will not do business with;

  • Persons with businesses in which the legitimacy of activity or source of funds can’t be reasonably verified;
  • Persons refusing to provide the required information or documentation; or
  • Entities whose shareholder/control structure cannot be determined.

Record Retention Policies

In general, unless it is still required in connection with the purpose(s) for which it was originally collected, we remove your personal information from our records 5 years after the date it was collected and we will only keep your information for as long as it is relevant and useful for that purpose.

Complaints Procedure

If you wish to make a complaint you can contact our office in the following way:

In writing: to Mr Ben Curme, at our office:

Abode Property Management

132 Whiteladies Road 

Clifton 

Bristol 

BS8 2RS

Response Times: We will acknowledge receipt of your complaint within 2 working days. We will issue a full response within 14 working days.

If you are still unhappy with our response you can contact the Property Ombudsman at the following address:

The Property Ombudsman
Beckett House
4 Bridge Street
Salisbury
Wiltshire SP1 2LX
Tel: 01722 333306
Fax: 01722 332296
Email: admin@tpos.co.uk

Or alternatively you can contact BALMA (Bristol Association of Letting and Managing Agents) at:

Barrington & Co.

Portishead

Bristol

BS20 6EL

COVID-19 Policy

Abode is compliant with the rules and regulations regarding COVID-19.  We are constantly monitoring new legislation and adhering to any changes which may not be listed below.  Further information on the latest guidance can be found at https://www.gov.uk/coronavirus

Office

  1. Deep clean weekly and surface clean weekly.
  2. All surfaces including keyboards, mouse, phones, etc cleaned 3 times a day by staff.
  3. Designated member of staff to clean all light switches, alarm panels, handles etc 2 times a day.
  4. Each individual to use their own mug, plates and cutlery all to be put through dishwasher.
  5. Social distancing rules apply throughout workplace:
    1. Lines on floor.
    2. No one to pass on the stairs.
    3. Minimal people per floor/desk areas so at least 2 metres apart.
    4. No one to be sat opposite someone else ie. face to face desks, unless a screen fitted or at least 2 metres apart.
  6. 3 times a day automated e-mail reminder re hand washing and other measures.
  7. Keep the office door closed to all customers, use the letter box for key transferral.
  8. Disinfect any keys returned to the office.
  9. Avoid hot desking, always use the same workstation where possible.
  10. All internal doors to be kept open at all times to aid ventilation. Windows open where possible.
  1. Hands to be washed/or sanitised when entering and leaving the premises.

 

Viewings

  1. Negotiator wears gloves & mask. Gloves need to be changed after each viewing.
  2. Ask viewers to not to touch any surfaces whilst in the property. Our negotiator carries wipes/hand sanitisser if they need to touch anything such as doors etc.
  3. Viewers must wear disposable gloves and a face mask. Without these they will not be allowed entry to the property.  Viewers are also asked to inform us prior to the appointment if they are showing any symptoms of Covid-19 and if so the viewing will be cancelled.
  4. Ensure a minimum distance of 1 metre at all times is kept between all parties.
  5. Viewings must be a minimum of 10 mins apart so there is no crossover of viewers.
  6. Purpose of viewing is to show them the property, not to enter into any conversation whilst on the viewing or outside. All communication must be through office via telephone thereafter.
  7. Viewers to hand sanitize before and after every appointment.
  8. If the property is occupied the current tenants should be encouraged not to be inside the property at the times of the viewings. If the tenants are in the property they must stand in one place whilst those viewing look around and stay at least 2 metres apart.
  9. Sterilise keys at the end of the day before they come back to office. Spray with disinfectant.
  10. Where possible a virtual viewing should be prepared and sent to prospective viewers in order to minimise unnecessary viewings in the property.

 

Check outs and Changes of Tenancies

  1. Staff member wears gloves & mask. Gloves need to be changed after each check out.
  2. Ensure a minimum distance of 1 metre at all times is kept between all parties.
  3. Staff member to hand sanitize before and after every appointment.
  4. Sterilise keys at the end of the day before they come back to office. Spray with disinfectant.
  5. Where possible a gap of 5 days or more is left between Tenancies.  In the event that Tenancies have less than 5 days gap Abode encourages the Landlord of the property to pay for a Covid-19 disinfectant and sanitising clean of the property.  If Tenants have any concerns about moving into a previously Tenanted property then they may wish to consider delaying their physical move into the property.

 

Contractors Carrying Out Works In Properties

  1. Tenants are asked to make Abode aware if they are currently self-isolating or have tested positive for Covid-19.
  2. Upon receipt of maintenance requests Abode asks the Tenants to confirm if they are self-isolating or if they have tested positive for Covid-19.
  3. If Tenants are self-isolating or have tested positive then all maintenance is postponed until the self-isolation period is over.  Only real emergencies will be attended to such as gas leaks, no electrics, etc
  4. Abode keep a record of any positive cases or tenants self-isolating so to ensure that no contractors or staff enter the property during this time.
  5. All contractors are to adhere to latest government legislation on working in properties during covid-19  https://www.gov.uk/guidance/working-safely-during-coronavirus-covid-19/homes